Newcomers: What do you need to know?

The virtual landscape

We apologize for the length of this guide; there's a lot to cover.  We want to provide you with an overview of information technology services and how you get access to them.  We also want to let you know where you can find additional information on any IT topic of interest to you.

For each of the sections of this guide, there is a brief summary of an IT service or topic area.  Click on the links within the sections' text to go to pages with additional detail. 

For any IT service or topic, if you have a problem or questions of any kind, you can always begin with the Help Desk.  It's open 24/7.  You can reach the Help Desk by sending email to help@med.miami.edu, using the Get Help form, or calling 305-243-5999.

Core IT Services

All Medical campus faculty, staff and students get access to a set of Core IT Services -- most of which, like our Help Desk, are free to members of the campus community.

Core Services include access to the campus wired and wireless networks -- and remote access to those networks when you are off-campus.  With that comes Internet/Internet2 access, email/calendar services, personal and shared network file space, and much more.

More about those topics is provided in the other sections....

We welcome your suggestions about how to make this site's content more useful -- especially to newcomers to UM such as yourself.  You can contact us directly, using information on the Contact Us page.  Or you can use our online Feedback Form, which allows anonymous suggestions if you prefer that.