IT organizations at the Medical Center

While many departments have specialized IT support systems or applications organic to their needs, there are a few core IT resource departments that provide services to the Medical Center in general.  Here's a listing of some of these departments, and a general overview of services they provide to Medical Center personnel:

***Note:  This not an all-inclusive listing but a representation of many of the most frequently requested services and systems***

UM Calder Library Support Services

Contact: 305-243-6403 or visit Web site

• eResources/journals, books, tutorials
• Biomedical Communications, graphics, photography, imaging and printing services, posters, brochures, and printed newsletter support
• CALLCAT
• E-Journal
• E-Books
• E-Images
• NCBI
• UpToDate

UM Clinical Enterprise Technologies

Contact: 305-243-7339 (24/7) or visit Web site

• Clinical Information Systems management, data warehousing and support services
• Business Information Systems management, data warehousing and support services
• Clinical and Business enterprise training
• Special projects management, clinical and business workflow analysis and design
• Help Desk
• Clinical barcoding management services
• Clinical and Business workflow analysis and design
• IDX - Appointment Scheduling
• IDX - Visit Management
• IDX - Encounter Form Generator
• IDX - Front Desk
• IDX - Transaction Editing System
• IDX - Billing and Accounts Receivable
• IDX - Hospital Patient Accounting
• IDX - Managed Care Application
• IDX - Chart Tracking
• Laboratory Information System
• Radiology Information System
• Pictoral Archive and Communication System 
• CaneCare, Electronic Medical Record and document imaging (IMX) inquiries
• Electronic Master Patient Index inquiries
• Transcription and Electronic Signature services
• Physician dictation system
• Kronos

UM Instructional Advancement Center

Contact: 305-284-3949 or visit Web site

• Blackboard support, including Blackboard Help Desk
• Instructional technology resources

UM Medical Computer Systems Laboratory

Contact: 305-585-1234 (24/7) or visit Web site

• Labviewer
• Physician Coding System
• Note Viewer
• MCSL File Manager
• Transplant Flow Sheet
• Transplant Waiting List
• OR Display
• MCSL Administration
• MCSL Research

UM Medical Education

Contact: 305-243-3273 or visit Web site

• Student access to Medical Center systems and student scheduling resources for School of Medicine and FAU
• Online and mobile schedules, curriculum, podcasting, Grand Rounds support
• Video conferencing, telemedicine and distance learning support and Instructor and student pages

UM Medical Information Technology:

Contact: 305-243-5999 (24/7) or help@med.miami.edu  (You are on the Medical IT Web site)

• Datacenter operations, directory and identity management (your logon/sign-on services), application and database development
• Network management, information security, television and video conferencing support
• Clinical engineering (biomedical device support)
• Desktop computer, thin-client, mobile device tech support
• Technology acquisitions, receipt, RMA, distribution
• Help Desk

UM Medical Web Services

Contact: 305-243-2367, webmaster@med.miami.edu or visit Web site

• Web site design/development
• Custom Web applications and database design

UM Sylvester Comprehensive Cancer Center Informatics Resources

Contact: 305-243-4890 or visit Intranet site   (Must be on-campus or connected through secure remote connection for some applications)

• eForms warehouse
• Clinical trials and protocol information system resources (PIPES)
• Administrative reporting systems

UM Telecommunications (Coral Gables)

Contact: 305-284-6565 or visit Web site

• Voice and data cabling services, trouble-shooting and project management
• All phone support services to include, on-campus, local, long-distance services, call distribution/planning and call center support services
• CaneCard (for use at Gables and RSMAS campuses)
• Help Desk

Jackson Health Systems Management Information Systems

Contact 305-585-6789 or visit Web site

• All Clinical and Business and Mangement Information Systems supporting the Public Health Trust
• Datacenter operations, directory and identity management, application and database development
• Network management, information security
• Desktop computer, thin-client, mobile device tech support
• All voice, data, video and audio/visual support services
• Help Desk