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• Help Desk services
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Help Desk

The Help Desk operates 24 hours a day, 365 days per year.  The Help Desk staff can be reached three ways:

• Fill in the Get Help form,
• Send email to help@med.miami.edu, or
• Call 305-243-5999 and press 1, 2, 3, 4 or 0 depending on what you want. 

The Help Desk group provides technical support via telephone, email and remote access utilities to more than 7,000 faculty, staff and students at the Medical campus and remote sites.

Services

• First point of contact for support operations
• Work order management and task prioritization/escalation
• Network account and e-mail account creation
• Support for login and technical problems
• Hardware and software trouble-shooting, including remote diagnosis while on the phone
• Remote installation of applications
• IT work order system management

Contact

Questions and comments about Help Desk services may be directed to:

Rocky Pedroso, Manager, Help Desk
305-243-3603 rpedroso@med.miami.edu

Contact information for other members of the Help Desk group can be found on the Staff Directory page.