1051 NW 14th St., Suite 165
(UM mail routing R-26)
Miami, FL 33136
Hours: 830am - 500pm, M-F
Help Desk: 305-243-5999
General fax: 305-243-6417
Admin. fax: 305-243-2622
The Help Desk operates 24 hours a day, 365 days per year. The Help Desk staff can be reached three ways:
- Fill in the Get Help form,
- Send email to firstname.lastname@example.org, or
- Call 305-243-5999 and press 1, 2, 3, 4 or 0 depending on what you want.
The Help Desk group provides technical support via telephone, email and remote access utilities to more than 7,000 faculty, staff and students at the Medical campus and remote sites.
First point of contact for support operations
Work order management and task prioritization/escalation
Hardware and software trouble-shooting, including remote diagnosis while on the phone
Remote installation of applications
Questions and comments about Help Desk services may be directed to:
Rocky Pedroso, Manager, Help Desk
Contact information for other members of the Help Desk group can be found on the Staff Directory page.