Work Order System

Application site

 currently unavailable (click to launch)

Function

Magic/SDE is the Information Technology work order management system.  Work orders and calls placed to the Help Desk are entered into this system and given a priority for escalation.  Tasks are assigned by speciality.  You can check the status of a work order, or enter a new one, using this system.

Access

 Magic is available to anyone with a university email address.  It is available while on the campus network as well as for those connected via Virtual Private Networking.

Documentation

 None.

Support

 Contact the Medical Information Technology Help Desk.

Additional considerations

When you use the system, you are creating a "Incident" -- that is, a report of a problem.  If an Incident cannot be fully resolved by the Help Desk, it will be escalated to a Work Order and be sent to other support groups for resolution and follow-up. 

This system is currently off-line.  Send an email to the Help Desk at help@med.miami.edu (or call them at 305-243-5999).

System administration 

Magic/SDE is managed by Medical Information Technology.