1051 NW 14th St., Suite 165
(UM mail routing R-26)
Miami, FL 33136
Hours: 830am - 500pm, M-F
Help Desk: 305-243-5999
General fax: 305-243-6417
Admin. fax: 305-243-2622
Core Services list
Core Services are the technology resources we provide to you, by default, if you are a member of the staff, faculty or student population at Miller School of Medicine. Please contact the Help Desk or the Adminstration group if you have questions about core services.
- Network Connectivity at 10, 100 or 1000Mbps (1000Mbps as available; 100Mbps is standard and sufficient where cabling/infrastructure support is available).
We will provide 1000Mbps uplinks where necessary and requested. Sufficient network cabling to handle this throughput must already be in place or installed (minimum Category 5E or 6). As part of this component, you obtain a private, dynamically assigned, Internet Protocol (IP) address and Domain Name Services (DNS).
- Wireless network access using 802.11b/g (visitor/guest Internet access is available as well).
802.11a wireless network access will be provided in areas where radio frequency conflicts exist 802.11b/g WLAN frequencies (e.g. biomedical or other business/mission critical equipment).
- Mobile Information Services for cell phones and PDAs.
- Access to Blackberry Enterprise Services for your Blackberry.
- Access to use Vocera wireless communication service.
Citrix access to Medical Center applications and file servers.
Virtual Private Networking through clientless VPN service.
24/7 Help Desk support (305-243-5999)
E-mail account using either Microsoft Outlook/Exchange or Newssun.
Webmail access to Medical Center e-mail systems through secured Internet browser session.
E-mail spam filtering at the Medical Center e-mail gateway.
Ingress/egress filtering network protection with firewall, intrusion detection/prevention devices and 24x7 monitoring.
Access to utilize environmentally controlled and secured data centers, which are monitored 24x7 by your IT teams and the Department of Security. IT will maintain your equipment and manage local/remote connectivity, data backup and disaster recovery operations.
Access to utilize tape library facilities for backup/restoration processes. Tapes are routinely rotated through each week and stored at a secure off-site location. Our team manages all core backup and restore operations at this facility.
The procurement assistance team ready to guide and assist you in acquiring any IT hardware/software. This team will handle quoting, orders, tracking, receipt and delivery for you. Delivery of computers/laptops is coordinated with the Desktop Support team to ensure proper network setup and configuration for the Medical Center network.
WebMeeting: web-based, real-time audio/video web collaboration. Share files, presentations, conduct video conferencing and more.