BRLESC-I computer (1960s). The BRLESC-I featured synchronous vacuum tube logic, 63-bit word size, 1-MHz five-phase clock, first implementation of a polynomial-multiple instruction, and the world's first 1-microsecond core memory. BRLESC-I was the world's fastest computer until 1964. Source: US Army photo.

Help Desk support

The Help Desk provides free consultation and trouble-shooting, and is the starting point for all technical issues.  It can be reached by:

Response times

The Desk is currently staffed with on-site support from 8:00 a.m. Monday through 8:00 a.m. Saturday.  At other times calls are routed to an off-site call center location, which pages technical staff as required.  Escalation procedures are established addressing both response time and task prioritization.

The Help Desk receives 4000-5000 calls per month and dispatches more than 20,000 work orders per year.  During times of high utilization or unforeseen service outages, it may be difficult to get through by phone or there may be a delay in responding to your email/form.  Please be patient -- our staff will answer your service request as soon as possible.

Remote diagnostic access

The Help Desk team can use remote control tools to help fix some problems.  Note: Our staff is NOT authorized to gain remote access to a computer unless the person calling in the problem grants permission first.

Unfortunately, we generally cannot fix off-network computers with remote diagnostic access.  Also, we can provide only limited support services for home computing problems.

On-site repair visits and drop-offs

Sometimes your problem will require an on-site visit or, if the device is portable, bringing it to our office may make more sense.  You can drop off equipment at any time between 8:30 a.m. and 4:30 p.m., Monday through Friday.