1051 NW 14th St., Suite 165
(UM mail routing R-26)
Miami, FL 33136
Hours: 830am - 500pm, M-F
Help Desk: 305-243-5999
General fax: 305-243-6417
Admin. fax: 305-243-2622
Information for Supervisors and Managers
If you are unfamiliar with information technology services on the medical campus, we suggest you begin with the overview in the Information for Newcomers before reading this page. If you have a problem, or questions of any kind, you can always begin with our Help Desk. It's open 24/7. Use the Get Help form, send email to firstname.lastname@example.org or call 305-243-5999.
Core services and service providers
A summary of information technology services from the School of Medicine's Department of Information Technology is provided here, in the Core Services listing, and in other "Information for" pages. For more detailed information, you can use the links in the services directory.
Medical Information Technology is one of several UM groups providing IT support and services for the medical campus. For a list of the others, along with their functions and contact information, click here.
Persons in supervisory positions typically need to arrange for "provisioning" new supervisees with appropriate access to IT systems and resources. At the other end of the cycle, they are typically responsible for assuring an orderly termination of such access when their supervisees depart. We address those issues in the next two sections.
Supervisors also typically have at least some responsibilities for budgeting, including budgetary resources for IT equipment and supplies, as well as approving particular purchases within a budget. They may also be responsible for coordinating installation, managing changes of location, and other logistical tasks. We discuss the services available to assist in those areas as well.
New employees and students
Just as they need a physical ID badge to enter campus facilities, new employees and students will need a Medical network ID to access the campus information network and associated services like email.
To obtain a Medical ID, send email to the Help Desk (email@example.com) from your Exchange account, indicating each employee's/student's full name, ID number (C-number), position/title, telephone number and department/program affiliation. You can request an email account for new employees at the same time. If the employee/student should have access to your department's shared file directories, please so indicate in the email request for a Medical ID.
You may need to help your supervisees with the steps of obtaining other virtual IDs -- or discovering the ones that have already been created for them. If you need help with this process, contact our Help Desk.
Departing employees and students
Just as with creating a new account, you must submit an email request from your Exchange account to the Help Desk to terminate an employee's/student's access to the network and to associated resources like email. This is also necessary to to discontinue billing for any chargeable services. If there is a need to coordinate the timing of access termination, e.g, because of security issues, please contact the Information Security group.
This is just one step in the "Clearance Checklist" process that must be completed for all departing employees. (A copy of the full Clearance Checklist form is available on the HR forms page.)
Hardware and software
The Procurement group can assist you with the selection of computers and other devices, and in making budgetary estimates for same. We will arrange installation and configuration of any new equipment.
For security reasons, it is imperative that any surplus computer equipment be appropriately processed to ensure removal of sensitive information.
We have a range of site-licensed software, so most of what you need will be available free of charge to your department. Our Help Desk can make arrangements to install most software -- often over the network, so no installation visit is required. You can also download it yourself. If the software you need isn't available on a site license already, we can usually obtain it for you at a discount.
Network connections, wireless access
Most locations now have both wired and wireless access. There is a per-device per-month charge for connection to the wired network. All other network services, including wireless access, are free. If you need additional cable connections for wired access, or enhanced wireless coverage, contact our Network Engineering group. Note that independent installation of networking devices is prohibited. Such "do it yourself" networking presents risks to the operation of the network as a whole.
Desktop, mobile device support
We offer free technical support to all faculty, staff and students through our Help Desk -- as well as from our Desktop Support, Data Center Services and Network Engineering groups -- to support desktop and mobile computing platforms. If your department has particular (or particularly intense) support needs, it may be appropriate to contract for dedicated support.
We can help you plan a move, whether it is across the corridor or across campus.
Links of interest to supervisors and managersClick the name to launch the application.
Click the for information about it.
- Citrix Application Portal
- Outlook Web Access
- Email large files
- Secure Gateway VPN
- Ariba Buyer UMeNet
- Budget Prep - see UMApps
- eAppraisal (Halogen)
- TACS (Kronos) Workforce Timekeeper
- Medical Finance DataMart